How We Do It
Quality is always going to be the key component for success. Our standards of high quality are unmatched. The expectations we have on our own performance translate into optimal results for our clients while focusing on premium service for our patrons and customers. We are able to compete favorably with other contractors due, in large part, to the structure of our organization. Vertically-aligned companies tend to be top heavy and at times, too rigid and slow to react in today's fast moving business environment. A highly vertical structure creates excessive levels of authority which reduces communication, coordination of activities, efficiency, and adds unneccesary salary burden.
Our organizational structure is primarily horizontal in design. This model allows us to focus on core competencies and the entire process of operations, not on individual jobs. This team concept is the cornerstone for our business services and performance. It enables us to react quickly to change and adapt to challenges in day-to-day operations. Leadership is given ample responsibility and there is an emphasis placed on training. Associates gain understanding of big picture ideas and are trained to handle issues and work in cross-functional areas. By decreasing hierarchy and eliminating non-value-added work, our staff is empowered to make decisions directly related to their activities within the process flow. The result is enhanced efficiency and reduced operating expenses. Our corporate culture is based on openness, cooperation, and collaboration. The culture focuses on continually improving performance standards, accountability, responsiblity, value, and efficiency.
